Gainsight alternatives
Customer success platform with health scores, renewal and expansion forecasting, and AI insights. Gainsight does not publish prices (contact sales), so a common reason to look around is wanting a tool you can price and try without a sales call.
Gainsight at a glance
- Pricing
- Essentials and Enterprise plans; prices not published
- Free plan / trial
- No / Unknown
- HubSpot / Salesforce
- Yes / Yes
- Last checked
- 2026-10-17
9 alternatives, public pricing first
| Tool | Pricing | Free plan | HubSpot | Salesforce |
|---|---|---|---|---|
| Churnkey Self-serve cancellation flows, payment recovery and retention analytics for subscription businesses. | From $250/mo (for teams under $5k/mo churn volume); Core and Intelligence plans for $10k+ churn volume: contact | No | Unknown | Unknown |
| ClientSuccess Customer success platform focused on renewals, health (SuccessScore) and revenue retention. | Not published; based on number of CSMs and modules ('We don't publish public pricing') | No | Yes | Yes |
| Custify Customer success software for SaaS: health scores, lifecycle automation and churn alerts. | Not published ('Request demo') | No | Yes | Yes |
| Planhat Customer platform spanning CRM, customer success and PSA with revenue management and forecasting. | Not published ('Enquire') | No | Yes | Yes |
| Velaris AI customer success platform with Customer 360, sentiment analysis, playbooks and success plans. | One license (5 users, unlimited viewers); price not published ('custom estimate') | No | Yes | Yes |
| Vitally Customer success platform with health scores, playbooks, docs and account planning. | Tech-Touch, Hybrid-Touch, High-Touch plans; 'Request pricing' | No | Yes | Yes |
| ChurnZero Customer success software with AI agents, health scoring, renewal forecasting and in-app communication. | Unknown (no public pricing page found; /pricing returns 404) | No | Yes | Yes |
| Hook AI customer success platform that predicts churn and expansion and runs digital CS motions. | Unknown (pricing page returns 404; 'Book a demo') | Unknown | Unknown | Unknown |
| Odie (formerly Totango) Totango rebranded as Odie, a customer knowledge engine for post-sales teams and their AI agents. | Unknown (pricing page returns 404; 'Request a demo') | Unknown | Unknown | Unknown |
Order: tools with public pricing first, then those matching Gainsight's CRM support, then free plans. This is not a quality ranking. Data checked on vendor sites on 2026-10-17.
Head-to-head comparisons
Top picks
Churnkey
Self-serve cancellation flows, payment recovery and retention analytics for subscription businesses.
ClientSuccess
Customer success platform focused on renewals, health (SuccessScore) and revenue retention.
Custify
Customer success software for SaaS: health scores, lifecycle automation and churn alerts.
Planhat
Customer platform spanning CRM, customer success and PSA with revenue management and forecasting.
Velaris
AI customer success platform with Customer 360, sentiment analysis, playbooks and success plans.
Vitally
Customer success platform with health scores, playbooks, docs and account planning.